Takeaway ordering guide
QR ordering for Australian takeaway shops
QR ordering lets a customer scan a code at your shop, open a menu in their phone's browser, choose their food and pay. Takezi handles the next step too: a staff pickup queue and a notification when the order is ready to collect.
Takezi is available for Australian takeaway shops. Here is how to set up QR ordering and collection at your shop.
Updated
From the QR code to collection
- Scan and choose. The customer scans a code on the counter, window or poster. The menu opens in their browser, without a dedicated Takezi app or account.
- Pay. The payment options are Apple Pay, Google Pay and cards through the shop's Stripe or Square account. Confirm the provider available to your shop before onboarding.
- Prepare. Staff use a phone or tablet to work through the paid orders in the pickup queue. The customer can step away while following the tracking page.
- Mark ready and collect. Staff tap ready when the order is complete. The tracking page updates, with WhatsApp and SMS notification options to bring the customer back.
The pickup notification guide explains the messaging channels and questions to check when getting started.
What your shop needs
Plan for a menu with current items and prices, a visible QR code, an internet-connected staff phone or tablet, and a supported payment account. Customers also need a connection to open the menu and pay. Keep your usual counter-ordering option available for anyone who cannot or does not want to use a phone.
Takezi's staff interface is a web pickup queue. Do not assume it connects to your existing POS, kitchen printer or accounting system. Tell us which systems you use so those requirements can be checked before you start.
An example at a takeaway counter
A customer arrives to order fish and chips. They scan the window QR, choose their meal and pay on their phone. Staff see the paid ticket on the pickup queue and prepare the food. The customer waits nearby with the tracking page open, then returns when the order is marked ready.
This is an illustrative scenario, not a customer case study or a measured reduction in waiting time. QR ordering changes how an order is placed; the kitchen still needs time and capacity to prepare it.
QR ordering, phone orders and marketplaces
Counter QR ordering serves people who have already found your shop. Phone orders give customers a way to talk to staff. A delivery marketplace can introduce its own audience, with fees and operating terms set by the provider. These channels can serve different needs in the same business.
Takezi's model is a monthly subscription with no food commission. Payment processing fees and messaging overages are separate. The pricing page explains the A$99 and A$249 monthly plans, excluding GST.
Questions to settle before onboarding
- Can the menu represent the sizes, extras, dietary notes and sold-out items your shop needs?
- Which payment provider, devices and browsers are supported for your setup?
- How will staff handle a changed order, refund, failed payment or lost connection?
- How are notification permissions and failed messages handled?
- Who will watch the pickup queue during busy service?
Tell us about your shop and we will help you get set up. You can choose a monthly plan or arrange the optional 7-day trial.
Explore your shop type
Read about cafe counter ordering, pizza pickup, fish and chip shops and food trucks.