Pickup notification guide
Takeaway order-ready notifications
An order-ready notification tells a customer when to return for their food. Takezi's workflow starts with a browser tracking page, adds WhatsApp where available, and uses SMS as a backup. Staff mark the order ready from the pickup queue.
Takezi is available for Australian takeaway shops. Use the channels below to keep customers informed when their order is ready.
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What staff and customers do
- After ordering and paying, the customer opens their tracking page and can step away from the counter.
- Staff prepare the order while it remains on the pickup queue.
- When the complete order is ready, staff tap ready.
- The tracking page updates. The messaging flow uses WhatsApp where available, with SMS as backup, so the customer knows to return.
The aim is one ready message tied to that order. It is separate from promotional messages or a customer marketing campaign.
Tracking page, WhatsApp and SMS
| Channel | Customer experience | What to consider |
|---|---|---|
| Tracking page | View order status in the browser. | Needs a connection and an open page to see updates; viewing it does not use a messaging allowance. |
| Receive a ready message through WhatsApp. | Requires WhatsApp availability and connectivity. Included monthly allowance applies. | |
| SMS backup | Receive a text message on a mobile number. | Needs a valid number and mobile reception. Included allowance and overage charges apply. |
Customers do not need a dedicated Takezi app. WhatsApp is a separate service, so it should not be assumed to be available on every customer's phone.
What happens if a message does not arrive?
The fallback is SMS when WhatsApp cannot be used, while the tracking page remains the place to check order status. Exact retry timing, delivery-status handling and how the system decides to send a backup are not specified here. Confirm these behaviours with us before onboarding.
A sent notification does not establish that a customer has read it. Plan how your staff will handle an uncollected order and make sure customers know where to collect. Network coverage, contact details and the customer's phone can all affect delivery.
How much do pickup messages cost?
The A$99 monthly subscription includes 600 SMS and 1,000 WhatsApp messages. Busy, at A$249 a month, includes 2,200 SMS and 6,000 WhatsApp messages. Prices exclude GST. Page orders are unlimited; messaging allowances are counted separately.
Extra SMS are estimated at about A$0.05 each. For example, 200 extra SMS would add roughly A$10 before GST and any other fees. WhatsApp overage pricing is not specified on this site. See the pricing and worked examples before choosing a plan.
Questions to bring to onboarding
- How will customers provide their number and choose a notification channel?
- How are notification permissions recorded and message content approved?
- What will staff see when a message fails, and when will a backup be attempted?
- What are the final message rates, overage terms and data-retention settings?
For the steps before the ready message, read the QR ordering guide or the cafe workflow.